Lesson 4 - R&W, Culture - URBAN LIFE

Z Studia Informatyczne
Wersja z dnia 20:47, 30 wrz 2006 autorstwa Bartek mi (dyskusja | edycje)
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READING (TRAFFIC IN LONDON)

Answer this brief quiz about public transport in London, and then check your answers with the text below. Write the number of the correct and incorrect answers in the spaces provided:

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Transport is one of the four areas of policy administered by the Mayor of London, but the mayor's financial control is limited. The public transport network, administered by Transport for London (TfL), is one of the most extensive in the world, but faces congestion and reliability issues, which a large investment programme is attempting to address, including £7 billion (€10 billion) worth of improvements planned for the Olympics.
The centrepiece of the public transport network is the London Underground, the oldest metro system in the world, upon which nearly 1 billion journeys are made each year. The Underground serves the central area and most suburbs to the north of the Thames, whilst those to the south are served by an extensive suburban rail network. Commuter and intercity railways generally do not cross the city, instead running through fourteen terminal stations scattered around its historic centre. The London bus network caters for most local journeys and carries even more passengers than the Underground.
Although the vast majority of journeys involving central London are made by public transport, travel in outer London is car-dominated. An inner ring road (the North and South Circular) and an orbital motorway (the M25) are intersected by a number of busy radial routes — but very few motorways penetrate inner London. In 2003, the congestion charge was introduced to reduce traffic in the city centre. With a few exceptions, motorists are required to pay £8 per day to drive within a defined zone encompassing much of central London.
London is an international transport hub, with five sizeable airports and a cross-channel rail service. Heathrow is the busiest airport in the world for international traffic; such traffic is also handled at Gatwick, whilst Stansted and Luton cater mostly for low-cost short-haul flights. London City, the smallest and most central airport, is focused on business travellers. Eurostar trains link London Waterloo station with Lille and Paris in France, and Brussels in Belgium.

Number of correct answers: _______ Number of incorrect answers: _______

WRITING (A LETTER OF COMPLAINT)

Study the letter of complaint given below, focusing on its structure. Complete the tips on how to write such letters, using words from the box below:

Dear Sir /Madam
I am writing to complain about the poor quality of the service and the rudeness I experienced on one of your buses in the West London area on July 22nd, 2006.

Although you advertise your services with the “On time and with a smile” slogan, the 10.25 bus to the City was a good twenty minutes late, and when it finally came and I asked the driver for an explanation, he was very far from smiling. In fact, he told me to “bugger off” and threatened to force me off the bus!

Needless to say, I was appalled by this behavior and if it hadn’t been for my tight schedule, I would have refused to travel with anybody so rude. I assume you will identify the driver and make sure he bears the full consequences of his highly unprofessional behavior. I also trust you will personally see to it, that situations like this do not repeat themselves.

I look forward to hearing from you soon.
Yours faithfully,


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